Send email box not closing until email sent or saved as draft

KB000021 Submitted by Bentley Industrial Doors on Mar-20-2014 9632 hits

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Description of Problem or Issue

When we email a quote from instant quote we used to be able to send other quotes to email and drop them into a single email. On a new install we can no longer do this. We have to either send the email or save it as a draft. This is a pain if we need to send more than 1 quote at a time (which we do almost every time). Our old PC with the full version installed (that also houses the network database) allows us to do this but the newly installed workstation licence does not. The software is pointed at the same DB/PW files as the old machine.

Applies To: Instant Quote Professional

The behavior described in the Problem/Issue section can be duplicated by using the Outlook Express / Windows Mail E-mail Method (see SMTP Setup tab of e-mail window). This setting uses MAPI as the e-mail protocol, which is not as robust feature-wise as setting the e-mail method to use full MS Outlook (bottom option).

To fix this issue (Provided that you are using full MS Outlook):

1) Click the e-mail button to e-mail a quote or invoice. With the e-mail quote/invoice window open, click the SMTP Setup tab.

2) In the E-mail Method selection, change to the bottom option: "MS Outlook 2000/XP/2003/2007". This option will allow Instant Quote Pro to communicate directly with Full MS Outlook.

3) Switch back to the E-Mail tab, and proceed to send your e-mail. The e-mail window should now allow you to minimize it and continue sending more e-mails.

Resolved on: March 21st, 2014

Additional Information:

Article Last Updated on: March 21st, 2014

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9  comments posted.   Add a comment    Print KB Article
We're still having this issue despite uninstalling 365 and reinstalling 2010. It's now becoming such an issue that we are looking for an alternative system. We've had Instant quote for a long time and would like to stay with the program, do you have any updates to bring IQ up to date?
Posted by Bentley Industrial Doors on Feb-25th, 2015
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1124 Votes

I do have Office 2013, but it is not installed yet.. The fix would be a version 9 done in Office 2013. But we are only on 8.20, so it would be nice to get to at least v8.5 before jumping to a 9. I would seriously look into finding an office 2010 CD. You can install Outlook 2010, yet keep all other 2013 items. Unless you can find a backward compatibility setting in Outlook 2013, then this would be the only solution.
Posted by Andy Colonna on Mar-25th, 2014
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1260 Votes

We're using 2013 on all machines now and not able to roll back, as it were. What's the likelihood of an update/fix being available from yourself?
Posted by Bentley Industrial Doors on Mar-24th, 2014
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1270 Votes

Do you still have an Office 2010 CD laying around? If yes, you can uninstall Outlook 2013, and install Outlook 2010 (keeping all other Office 2013 components installed). I believe the problem is version 8 is using an MS Outlook 2007/2010 active x library which is apparently not forward compatible to Outlook 2013.
Posted by Andy Colonna on Mar-24th, 2014
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1267 Votes

Hi Andy, thanks again for your reply. We are using Office 365, which comes with Outlook 2013.; When we change the SMTP option to "MS Outlook 2000" and press send we get another error message... "2147417851 Automation error. The server threw an exception. Function: pupEmail_Send". I can send you a screenshot if required.
Posted by Bentley Industrial Doors on Mar-24th, 2014
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1272 Votes

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